Terms of service

Effective Date: [EFFECTIVE DATE]
Last Updated: [LAST UPDATED DATE]

These Terms of Service govern your access to and use of [WEBSITE URL], including purchases made from [STORE NAME]. Electronic contracts are recognised under Section 10A of India’s Information Technology Act, 2000, while contracts remain subject to requirements such as lawful purpose, free consent, and contractual capacity under the Indian Contract Act, 1872. Consumer transactions are also subject to the Consumer Protection Act, 2019 and applicable e-commerce rules.

By visiting our website, creating an account, placing an order, or using our services, you agree to these Terms, along with our Privacy Policy, Shipping Policy, and Return and Refund Policy. Nothing in these Terms limits any consumer right that cannot legally be excluded.

1. About Us

This website is operated by:

Store Name: [STORE NAME]
Legal Business Name: [LEGAL BUSINESS NAME]
Website: [WEBSITE URL]
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
GSTIN: [GSTIN, IF APPLICABLE]

Throughout these Terms, “we,” “us,” and “our” refer to [STORE NAME]. “You” and “customer” refer to any visitor, account holder, or purchaser using our website.

2. Eligibility

You must be at least 18 years old and legally competent to enter into a contract to place an order independently.

Customers below 18 years of age may use the website only under the supervision of a parent or legal guardian who accepts responsibility for their use and purchases.

By using our website, you confirm that:

You are legally permitted to enter into these Terms.
The information you provide is accurate and complete.
You will use the website only for lawful purposes.
You are authorised to use the payment method selected at checkout.

3. Account Terms

You may be required to create an account to access certain features.

When creating or using an account, you agree to:

Provide accurate and current information.
Keep your password and login credentials confidential.
Accept responsibility for activities conducted through your account.
Inform us immediately if you suspect unauthorised access.
Update your information when it changes.
Not create accounts using false identities or another person’s details.

We may suspend, restrict, or close an account where we reasonably suspect fraud, misuse, unauthorised access, repeated policy violations, or unlawful activity.

You may request account closure by contacting [EMAIL ADDRESS]. Certain transaction information may be retained where required for legal, accounting, fraud-prevention, or record-keeping purposes.

4. Product Descriptions and Images

We make reasonable efforts to display accurate product descriptions, specifications, compatibility information, measurements, prices, photographs, and stock status.

However:

Colours may vary slightly depending on your device or screen.
Product packaging may differ from the images displayed.
Measurements and weights may be approximate.
Manufacturers may update product designs or specifications.
Images may show accessories that are not included with the product.
Size and fit may vary between brands and models.

Please review the complete product page before ordering. Contact us at [EMAIL ADDRESS] if you need assistance with sizing, compatibility, specifications, or product selection.

Where a product is materially different from its description, your rights under our Return and Refund Policy and applicable law will continue to apply.

5. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve the product. Stock may become unavailable before payment or dispatch because of inventory errors, simultaneous purchases, damaged stock, or supplier issues.

If an ordered product becomes unavailable, we may:

Inform you of the expected availability date.
Offer a suitable alternative.
Dispatch the available items separately.
Cancel the unavailable item.
Issue an eligible refund.

We will not substitute a product without your approval.

6. Pricing and Taxes

All prices are displayed in Indian Rupees unless otherwise stated.

Prices may include applicable taxes where shown. Delivery charges, Cash on Delivery fees, handling charges, and other applicable costs will be displayed before you confirm your order.

We may change prices, offers, and discounts at any time. Changes will not ordinarily affect orders already accepted by us.

In the event of an obvious pricing, discount, or listing error, we may:

Contact you to confirm the order at the correct price.
Offer an alternative product.
Cancel the affected product.
Issue a full refund for the cancelled product.

We will not charge an increased or corrected amount without informing you.

7. Payments

Available payment methods may include:

Credit and debit cards
UPI
Net banking
Digital wallets
Cash on Delivery
Other payment options displayed at checkout

Payments may be processed by third-party payment gateways, banks, or financial institutions. Their separate terms, privacy policies, security checks, and processing times may apply.

By submitting payment information, you confirm that:

You are authorised to use the payment method.
The information provided is correct.
Sufficient funds or credit are available.
The transaction is not fraudulent or unlawful.

We will never ask you to provide your UPI PIN, card PIN, CVV, banking password, or OTP through email, phone, or WhatsApp.

8. Order Placement and Acceptance

Submitting an order is an offer to purchase the selected products. An automated order confirmation only confirms that we have received your order; it does not necessarily mean that the order has been accepted.

An order is considered accepted when we:

Send an order-acceptance confirmation;
Dispatch the product; or
Otherwise confirm that the order has been approved.

We reserve the right to refuse, limit, hold, or cancel an order for reasons including:

Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraud
Incorrect or incomplete customer information
Delivery restrictions
Quantity limitations
Technical or inventory errors
Violation of these Terms
Legal or regulatory requirements

If we cancel a paid order, the eligible amount will be refunded to the original payment method or another mutually agreed method.

9. Order Verification

We may contact you before dispatch to verify:

Your identity
Delivery address
Phone number
Order quantity
Payment authorisation
High-value or unusual transactions
Cash on Delivery confirmation

Failure to complete verification within [VERIFICATION PERIOD] may result in the order being placed on hold or cancelled.

10. Order Cancellations

You may request an order cancellation before dispatch by contacting:

Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]

A cancellation request is not confirmed until we approve it.

Once an order has been dispatched, cancellation may not be possible. You may need to accept delivery and follow our Return and Refund Policy.

If a customer refuses delivery without prior approval, reasonable forward and return shipping costs may be deducted from the refund where legally permissible.

11. Shipping and Delivery

Orders are normally processed within [PROCESSING TIME] and delivered within approximately [BUSINESS DAYS] after dispatch, depending on the destination and shipping method.

Delivery estimates are not guaranteed and may be affected by:

Courier delays
Weather conditions
Public holidays
Transport disruptions
Government restrictions
Remote-location serviceability
Incorrect addresses
Customer unavailability
Events beyond our reasonable control

Customers must provide a complete and accurate delivery address, PIN code, contact number, and delivery instructions.

Tracking information will normally be shared by email, SMS, WhatsApp, or through the customer account after dispatch.

Full shipping terms, charges, failed-delivery rules, and tracking procedures are provided in our Shipping Policy.

12. Delivery Inspection and Reporting Issues

Please inspect the parcel and outer packaging when it is delivered.

The parcel appears tampered with.
The product arrived damaged.
The wrong product was delivered.
Parts or accessories are missing.
The tracking shows delivered but you did not receive the parcel.

You may be asked to provide:

Your order number
Photographs of the package and shipping label
Photographs of the product
An unboxing video, where available
Details of missing or damaged items

Do not discard the product, packaging, tags, invoice, or accessories until the matter is resolved.

13. Returns, Exchanges, and Refunds

Returns, exchanges, damaged-product claims, and refunds are governed by our separate Return and Refund Policy.

To qualify for a return, products may need to be:

Unused and unworn
In their original condition
Returned with packaging, labels, tags, manuals, and accessories
Accompanied by proof of purchase
Returned within the stated return period

Refunds for approved returns will generally be initiated within [REFUND PROCESSING BUSINESS DAYS] after inspection.

Your bank, card provider, UPI provider, or payment gateway may require additional time to reflect the refund.

Nothing in these Terms removes remedies available for defective, unsafe, counterfeit, incorrectly supplied, or materially misdescribed products under applicable law.

14. Exchanges

Eligible products may be exchanged for another size, colour, or model, subject to availability and the conditions in our Return and Refund Policy.

If the replacement product costs more, you must pay the difference. If it costs less, the balance may be refunded or provided as store credit according to our policy.

Exchange shipping charges may apply when the exchange is requested due to size, colour, preference, or another reason not caused by an error on our part.

15. Product Warranties

Certain products may include a manufacturer’s or brand warranty.

Warranty claims may be handled by:

The manufacturer
An authorised distributor
An authorised service centre
[STORE NAME], where specifically stated

Warranty approval may require inspection and proof of purchase.

Unless the warranty states otherwise, coverage may not include:

Accident or impact damage
Normal wear and tear
Cosmetic deterioration
Improper use or installation
Unauthorised repairs or modifications
Water damage to products not designed for such exposure
Use of incompatible accessories
Failure to follow manufacturer instructions

Please retain your invoice and warranty documents.

16. Promotions and Discount Codes

Promotions, bundles, free gifts, discount codes, and clearance offers may be subject to additional conditions.

Unless otherwise stated:

Only one discount code may be used per order.
Offers cannot be exchanged for cash.
Promotions may be restricted to selected products or customers.
Minimum order values may apply.
Discounts may be recalculated when part of an order is returned.
Free gifts must be returned if the qualifying order is returned.
Promotional codes cannot be applied after an order is placed.

We may cancel orders involving obvious promotional errors or misuse, subject to providing an appropriate refund for amounts paid.

17. Reviews and Customer Content

You may be able to submit reviews, photographs, videos, questions, comments, or other content.

By submitting content, you confirm that:

It reflects your genuine experience.
You own it or have permission to share it.
It does not violate another person’s rights.
It is not false, misleading, defamatory, abusive, obscene, discriminatory, or unlawful.
It does not contain malware, spam, or unauthorised advertising.
It does not disclose private information without permission.

You grant [STORE NAME] a non-exclusive, royalty-free right to reproduce, edit, publish, display, and use the submitted content for operating and promoting the store.

We may remove content that violates these Terms.

18. Intellectual Property

The website and its original content—including the [STORE NAME] name, logo, graphics, photographs, videos, text, page layouts, and designs—are owned by us, licensed to us, or used with permission.

You may use the website only for personal shopping and other lawful, non-commercial purposes.

Without prior written permission, you must not:

Copy or republish website content.
Use our logo or branding.
Scrape product data or prices.
Reproduce product photographs or videos.
Create misleading listings using our content.
Reverse-engineer website functions.
Use our content for resale or commercial advertising.

Third-party brand names, logos, and trademarks belong to their respective owners.

19. Prohibited Uses

You must not use the website or its services:

For unlawful, fraudulent, or deceptive activity
To violate another person’s rights
To submit false account, payment, or delivery information
To place unauthorised or fraudulent orders
To distribute malware or harmful code
To interfere with website operation or security
To attempt unauthorised access to accounts or systems
To collect information about other users without permission
To impersonate another person or business
To submit spam or unsolicited advertising
To misuse discounts, returns, refunds, or promotions
To copy, scrape, or commercially exploit website content
To purchase products for an unlawful purpose

We may restrict access, cancel affected orders, suspend accounts, and report suspected illegal activity where appropriate.

20. Third-Party Services

Our website may use third-party services for:

Website hosting
Payment processing
Shipping and logistics
Analytics
Advertising
Customer communication
Reviews
Social-media integrations
Warranty or repair support

Third-party providers operate under their own terms and privacy policies. We are not responsible for the independent content, availability, security, or practices of third-party websites and services.

21. Website Availability and Errors

We aim to keep the website accurate, secure, and available. However, we do not guarantee uninterrupted or error-free access.

The website may occasionally contain errors involving:

Product descriptions
Prices
Promotions
Inventory
Shipping charges
Images
Specifications
Estimated delivery dates

We may correct errors and update information. Where an error materially affects your order, we will contact you and provide an appropriate option such as confirmation, substitution, cancellation, or refund.

22. Limitation of Liability

To the maximum extent permitted by applicable law, [STORE NAME] will not be responsible for indirect, incidental, special, or consequential losses arising from:

Improper product use
Incorrect installation
Unauthorised alterations or repairs
Failure to follow manufacturer instructions
Customer-provided sizing, address, or compatibility errors
Third-party websites or services
Courier interruptions
Events beyond our reasonable control

Where liability cannot legally be excluded, it will be determined according to applicable law.

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation
Wilful misconduct
Defective products where liability cannot be excluded
Death or personal injury caused by legally established negligence
Rights and remedies that cannot legally be waived

23. Indemnification

To the extent permitted by law, you agree to compensate [STORE NAME] for reasonable losses, claims, or expenses resulting from:

Your unlawful use of the website
Your violation of these Terms
Fraudulent activity conducted through your account
Your infringement of another person’s rights
Unlawful content submitted by you

This section does not apply where the loss was caused by our breach, negligence, or misconduct.

24. Governing Law and Indian Jurisdiction

These Terms are governed by the laws of India, including applicable principles under the Indian Contract Act, 1872, the Information Technology Act, 2000, and consumer-protection legislation. Electronic contracts are not unenforceable solely because electronic means were used, and Indian consumer law provides remedies and dispute-resolution mechanisms for eligible consumer grievances.

Subject to the rights available to consumers under applicable law, disputes relating to these Terms, the website, or purchases from [STORE NAME] will be subject to the jurisdiction of the competent courts and authorities in [CITY, STATE], India.

Nothing in this section prevents an eligible customer from approaching the appropriate consumer commission, regulator, National Consumer Helpline, or another authority with lawful jurisdiction.

25. Grievance Redressal

For complaints concerning orders, payments, delivery, returns, refunds, products, privacy, or website use, contact:

Grievance Officer: [GRIEVANCE OFFICER NAME]
Designation: [DESIGNATION]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS]

Please provide your full name, order number, registered contact information, details of the issue, and any relevant photographs or documents.

We will acknowledge and respond to grievances within [GRIEVANCE RESPONSE TIME], subject to applicable law and the complexity of the complaint.

26. Changes to These Terms

We may update these Terms to reflect changes in our operations, services, website, payment methods, policies, or applicable law.

The revised Terms will be published on this page with an updated “Last Updated” date. Changes will not ordinarily alter rights relating to orders already accepted unless required by law or agreed with the customer.

27. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be modified only to the minimum extent necessary to make it lawful and enforceable.

28. Entire Agreement

These Terms, together with our:

Privacy Policy
Shipping Policy
Return and Refund Policy
Product-specific terms
Promotion-specific conditions

form the agreement between you and [STORE NAME] concerning your use of the website and purchases made through it.

29. Contact Us

Questions about these Terms should be sent to:

[STORE NAME]
Legal Business Name: [LEGAL BUSINESS NAME]
Website: [WEBSITE URL]
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]