Refund policy

Return and Refund Policy

Effective Date: 29 July 2026
Last Updated: 29 July 2026

At BikerSports, we want you to shop with confidence. Please read this policy before purchasing from bikersport.in. This policy does not limit any rights available to customers under applicable Indian consumer-protection laws.

1. Return Eligibility

You may request a return within 7 days from the date of delivery.

To qualify for a return, the product must:

  • Be unused, unworn, unwashed, and in its original condition
  • Include the original box, tags, labels, manuals, accessories, protective films, and invoice
  • Have no scratches, stains, odours, installation marks, or signs of use
  • Not have been altered, modified, dropped, damaged, or used while riding
  • Be securely packed to prevent damage during return transit
  • Have been purchased directly from BikerSport or bikersport.in

Helmets and riding gear may be tried on indoors only to check the size and fit. Products used on a ride will not be accepted for return unless they have a confirmed manufacturing defect.

Products returned without original packaging, accessories, or tags may be rejected or may qualify for a reduced refund depending on their condition.

2. Return Timeframe

Return requests must be submitted within 7 days of delivery.

To request a return, contact us through:

Email: mtstore.bangalore@gmail.com
Call/WhatsApp: +91 90368 50810

Please share:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Clear photographs or videos of the product
  • An unboxing video for damaged, missing, or incorrect-product claims, where available

Products sent back without prior approval may not be accepted. Once approved, the product must be shipped or handed over for return within 7 days of receiving approval.

3. Size and Change-of-Mind Returns

We may accept eligible returns or exchanges for:

  • Incorrect size selected
  • Fit or comfort concerns
  • Preference for another colour or model
  • Change of mind

The product must meet all return eligibility conditions.

For size-related or change-of-mind returns:

  • The customer will bear the return shipping cost
  • Original delivery and handling charges will not be refunded
  • The replacement will be dispatched only after the returned product passes inspection
  • Any price difference must be paid before the replacement is dispatched

Customers are encouraged to check the applicable size chart or contact our team before purchasing. Helmet sizes and fits may vary between brands and models.

4. Exchanges

Eligible products may be exchanged for another size, colour, or model, subject to availability.

Only one exchange per order is permitted unless the original product supplied was incorrect, damaged, or defective.

If the replacement product costs more, the customer must pay the price difference. If it costs less, the balance may be refunded to the original payment method or issued as store credit.

If the requested replacement is unavailable, you may select:

  • Another available product
  • Store credit
  • A refund to the original payment method

5. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

Contact us within 48 hours of delivery if the product is:

  • Damaged during transit
  • Defective
  • Missing parts or accessories
  • Different from what you ordered
  • Supplied in the wrong size, colour, or model

Please provide clear photographs of:

  • The outer courier packaging
  • The shipping label
  • The product box
  • The product and affected area
  • Missing parts or accessories

After reviewing the claim, we may offer:

  • A replacement
  • An exchange
  • A repair through the authorised brand service process
  • A full or partial refund, depending on the situation

For approved damaged, defective, or incorrect-product claims, BikerSport will arrange a reverse pickup where available or reimburse reasonable return shipping costs.

Damage caused by an accident, impact, misuse, incorrect installation, improper storage, unauthorised modification, normal wear and tear, or failure to follow manufacturer instructions will not be treated as a manufacturing defect.

6. Return Inspection

Returned products will be inspected after reaching us. Inspection may take up to 3 business days.

We may reject the return or make an appropriate deduction if:

  • The product has been used, installed, modified, or damaged
  • Tags, accessories, manuals, packaging, or free items are missing
  • The serial number has been changed or does not match our records
  • The returned item is not the product originally supplied
  • The product was damaged because of poor return packaging
  • The return was requested outside the permitted timeframe
  • The product does not meet the conditions stated in this policy

We will inform you if the return is rejected and explain the reason.

7. Refund Process and Timing

After the returned product is received, inspected, and approved, the refund will be initiated within 5–7 business days.

Refunds will generally be made to the original payment method.

After we initiate the refund, banks, card providers, UPI providers, and payment gateways may take an additional 5–10 business days to reflect the amount in your account.

For Cash on Delivery orders, approved refunds may be processed through:

  • UPI
  • Bank transfer
  • Store credit
  • Another mutually agreed method

Customers must provide accurate bank or UPI details. BikerSport will not be responsible for delays caused by incorrect information provided by the customer.

8. Refund Amount

For an approved return, the refund will normally include the product amount paid after applicable discounts.

For size-related, preference-related, or change-of-mind returns, the following will not be refunded:

  • Original delivery charges
  • Cash on Delivery charges
  • Express shipping charges
  • Return shipping costs
  • Gift-wrapping charges
  • Installation or service charges

When the return is caused by a damaged, defective, or incorrect product supplied by BikerSport, eligible original and return shipping costs will be covered by us.

Discounts and free products may be recalculated when only part of a bundled or promotional order is returned.

9. Return Shipping Costs

Customer-paid returns

The customer will bear return shipping costs for:

  • Change-of-mind returns
  • Incorrect size selected by the customer
  • Colour or model preference changes
  • Incorrect or incomplete delivery details provided by the customer
  • Returns unrelated to a defect or fulfilment error

BikerSport-paid returns

BikerSport will bear reasonable return shipping costs when:

  • The wrong product was delivered
  • The product arrived damaged
  • The product has a confirmed manufacturing defect
  • Parts or accessories were missing at delivery

Reverse pickup depends on courier availability and PIN-code serviceability. When reverse pickup is unavailable, we may ask the customer to use a trackable courier and reimburse reasonable shipping charges after approval.

10. Non-Returnable Items

Unless damaged, defective, or incorrectly supplied, the following products are non-returnable:

  • Products marked “Final Sale” or “Non-Returnable”
  • Clearance or heavily discounted products
  • Gift cards and store-credit vouchers
  • Personalised, customised, or specially ordered products
  • Used helmets and protective riding equipment
  • Products that have been installed, assembled, altered, or modified
  • Products with removed hygiene seals or protective films
  • Balaclavas, inner liners, face coverings, earplugs, and other hygiene-sensitive items
  • Undergarments and base layers
  • Opened lubricants, cleaning products, chemicals, and maintenance products
  • Electronics that have been activated, registered, paired, installed, or linked to an account
  • Products damaged through accident, misuse, impact, or improper handling
  • Free promotional items unless the complete qualifying order is returned

Defective products will still be reviewed according to applicable law and the brand’s warranty conditions.

11. Warranty Claims

Some products are covered by a manufacturer’s or brand warranty.

After the 7-day return period, eligible manufacturing defects may be handled through the authorised brand warranty or service process. The brand or authorised service centre may decide whether the product qualifies for repair, replacement, or another remedy.

Warranty generally does not cover:

  • Accident or impact damage
  • Normal wear and tear
  • Cosmetic damage
  • Incorrect installation
  • Unauthorised repairs or modifications
  • Damage caused by incompatible accessories
  • Water damage where the product is not rated for it
  • Failure to follow usage and care instructions

Please retain your invoice for warranty claims.

12. Order Cancellations

Orders may be cancelled before dispatch by contacting us through email, phone, or WhatsApp.

Once an order has been dispatched, it cannot normally be cancelled and must follow the standard return process.

If an order is refused at delivery without prior approval, forward and return shipping costs may be deducted from the refund.

13. Refund Delays

After receiving a refund confirmation, please allow the stated banking period for the amount to appear.

If the refund is not reflected after 10 business days:

  1. Check your bank, card, or UPI account again.
  2. Contact your bank or payment provider.
  3. Contact BikerSport with your order number and refund details.

14. Contact Us

For return, exchange, refund, or warranty assistance:

BikerSport
Website: bikersport.in
Email: mtstore.bangalore@gmail.com
Call/WhatsApp: +91 90368 50810

Return Address:
Ground Floor, Adithya Towers
1367, S End C Cross Road
Jayanagara 9th Block, J. P. Nagar
Bengaluru, Karnataka – 560041

Customer Support Hours: 10:00 AM–8:00 PM, all days