Shipping policy

Effective Date: [EFFECTIVE DATE]
Last Updated: [LAST UPDATED DATE]

At BikerSport, we aim to deliver your helmets, riding gear, intercoms, and accessories safely and on time. This Shipping Policy explains our order processing, delivery methods, charges, tracking, and how we handle delivery issues.

1. Order Processing Time

Orders are usually processed within [PROCESSING TIME] after payment confirmation.

Orders placed on Sundays, public holidays, or after our daily cut-off time of [CUT-OFF TIME] may be processed on the next business day.

During sales, festivals, new product launches, or other high-demand periods, processing may take longer. We will inform you if there is a significant delay.

Orders are dispatched only after:

  • Payment is successfully confirmed
  • Product availability is verified
  • Delivery information is checked
  • Any required order verification is completed

Cash on Delivery orders may require confirmation by phone or WhatsApp before dispatch.

2. Shipping Methods

Depending on the delivery location and product type, we may offer:

  • Standard shipping
  • Express shipping, where available
  • Local delivery within Bengaluru, where available
  • Store pickup from our Jayanagar location, where available
  • Cash on Delivery, for eligible PIN codes and orders

Available shipping methods and charges will be displayed at checkout.

We use reliable third-party courier and logistics partners. The courier selected may depend on the destination, package size, product value, and serviceability.

3. Estimated Delivery Timeframes

Estimated delivery times after dispatch are:

  • Bengaluru: [X–X BUSINESS DAYS]
  • Major cities and metro locations: [X–X BUSINESS DAYS]
  • Other locations in India: [X–X BUSINESS DAYS]
  • Remote or special-service areas: [X–X BUSINESS DAYS]

These are estimated delivery periods and not guaranteed delivery dates.

Delivery may take longer during:

  • Public holidays and festivals
  • Severe weather
  • Strikes or transportation disruptions
  • High-volume sale periods
  • Government restrictions
  • Courier network delays
  • Deliveries to remote or difficult-to-access areas

4. Shipping Charges

Shipping charges are calculated based on the delivery location, product weight, package size, order value, and selected shipping method.

Our standard shipping terms are:

  • Standard shipping: [SHIPPING COST]
  • Express shipping: [EXPRESS SHIPPING COST]
  • Free shipping: Available on orders above [FREE SHIPPING ORDER VALUE]
  • Cash on Delivery fee: [COD CHARGE], where applicable
  • Local delivery fee: [LOCAL DELIVERY COST], where applicable

The final shipping charge will be shown at checkout before payment.

Shipping fees, Cash on Delivery charges, and express delivery charges may not be refundable for change-of-mind, size-related, or preference-related returns.

5. Store Pickup

Store pickup may be available from:

BikerSport
Ground Floor, Adithya Towers
1367, S End C Cross Road
Jayanagara 9th Block, J. P. Nagar
Bengaluru, Karnataka – 560041

Customers must wait for a pickup confirmation before visiting the store.

Please bring:

  • Order confirmation
  • Valid identification
  • Registered phone number
  • Payment confirmation, where applicable

Orders must be collected within [PICKUP PERIOD] after receiving the pickup-ready confirmation. Uncollected orders may be cancelled or returned to stock.

6. Order Tracking

Once your order is dispatched, tracking details will normally be shared through one or more of the following:

  • Email
  • SMS
  • WhatsApp
  • Your BikerSport account
  • Courier tracking link

Tracking information may take up to [TRACKING ACTIVATION TIME] after dispatch to become active.

Customers are responsible for monitoring tracking updates and responding to courier calls or delivery messages.

For tracking assistance, contact:

Email: mtstore.bangalore@gmail.com
Call/WhatsApp: +91 90368 50810

7. Delivery Address and Contact Information

Customers must provide a complete and accurate delivery address, including:

  • Full name
  • House, building, or flat number
  • Street and locality
  • City and state
  • Correct PIN code
  • Active phone number
  • Nearby landmark, where necessary

BikerSport will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.

Address changes may be requested before dispatch. Once an order has been dispatched, address changes may not be possible.

Additional delivery or return charges caused by an incorrect address may be payable by the customer.

8. Delivery Attempts and Failed Deliveries

Courier partners may make [NUMBER OF DELIVERY ATTEMPTS] delivery attempts.

A delivery may fail if:

  • The customer is unavailable
  • The customer does not answer courier calls
  • The address is incomplete or incorrect
  • Entry to the location is restricted
  • The customer refuses the parcel
  • Cash on Delivery payment is unavailable
  • The courier cannot safely access the delivery location

If the order is returned to us after failed delivery attempts, the customer may need to pay additional shipping charges for redispatch.

For prepaid orders that are returned due to customer unavailability, refusal, or incorrect information, forward and return shipping costs may be deducted from the refund where permitted.

9. Inspection at Delivery

Please inspect the outer packaging before accepting the order.

Do not accept the parcel if it appears:

  • Opened or tampered with
  • Severely crushed or damaged
  • Wet or torn
  • Repacked without explanation
  • Missing the shipping label

Where possible, record a clear unboxing video from the moment the sealed parcel is opened. This may help us investigate damaged, missing, or incorrect-product claims.

Accepting a parcel does not remove your rights in relation to a damaged, defective, incorrect, or missing product.

10. Damaged, Missing, or Incorrect Orders

Contact us within 48 hours of delivery if:

  • The product arrived damaged
  • The parcel contained the wrong item
  • Parts or accessories are missing
  • The package appears tampered with
  • The order shows as delivered but was not received

Please provide:

  • Order number
  • Photographs of the outer packaging
  • Photograph of the shipping label
  • Photographs of the product
  • Unboxing video, where available
  • Description of the issue

After verification, we may arrange a replacement, return, refund, or courier investigation in accordance with our Return and Refund Policy.

Do not discard the product, packaging, labels, invoice, or accessories until the issue is resolved.

11. Delivery Delays

Delivery dates are estimates provided by the courier and may change.

If tracking has not updated for more than [X BUSINESS DAYS], contact us so we can raise a request with the courier.

Courier investigations may take approximately [INVESTIGATION TIME]. We will keep you informed and work towards an appropriate resolution.

BikerSport is not responsible for delays caused by circumstances outside our reasonable control. However, we will assist customers and coordinate with the courier wherever possible.

12. Lost Shipments

An order may be considered lost only after confirmation from the courier or completion of the courier investigation.

If a prepaid order is officially declared lost in transit, we may offer:

  • A replacement, subject to availability
  • Store credit
  • A refund to the original payment method

Cash on Delivery orders that are lost before delivery will not be charged.

13. Partial Shipments

Orders containing multiple products may be dispatched in separate packages.

You may receive:

  • More than one tracking number
  • Products on different delivery dates
  • Separate messages from different courier partners

You will not be charged additional shipping fees if we divide an order into multiple shipments after it is placed.

14. Product Availability

All orders are subject to stock availability.

If a product becomes unavailable after an order is placed, we may:

  • Contact you with an expected restock date
  • Offer an alternative product
  • Dispatch the remaining available products
  • Cancel the unavailable product
  • Issue a refund for the unavailable product

We will not replace a product with another item without your approval.

15. International Shipping

Option A — No international shipping

BikerSport currently ships only within India. We do not currently offer international delivery.

Option B — International shipping available

International shipping is available to selected countries.

International orders may be subject to:

  • Higher shipping charges
  • Customs duties
  • Import taxes
  • Local handling charges
  • Longer delivery timeframes
  • Country-specific product restrictions

International delivery usually takes [INTERNATIONAL DELIVERY TIME] after dispatch.

Customers are responsible for all customs duties, import taxes, brokerage charges, and local fees unless clearly stated otherwise at checkout.

International orders may not be eligible for Cash on Delivery. Certain products, including electronics, batteries, liquids, or restricted items, may not be available for international shipping.

Customers should verify local import requirements before placing an order.

Keep only the option that applies to your store.

16. Order Cancellations

Orders may be cancelled before dispatch by contacting us at:

Email: mtstore.bangalore@gmail.com
Call/WhatsApp: +91 90368 50810

Once an order has been dispatched, cancellation may not be possible. The order will then be handled under our Return and Refund Policy.

Submitting a cancellation request does not confirm cancellation until BikerSport approves it.

17. Contact Us

For shipping, delivery, or tracking assistance:

BikerSport
Website: bikersport.in
Email: mtstore.bangalore@gmail.com
Call/WhatsApp: +91 90368 50810

Store Address:
Ground Floor, Adithya Towers
1367, S End C Cross Road
Jayanagara 9th Block, J. P. Nagar
Bengaluru, Karnataka – 560041
India

Customer Support Hours: 10:00 AM to 8:00 PM, all days